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Welcome to South Carolina 811's Membership and Support Help Desk Hub! Find all the resources and assistance you need right here.
Existing Members
Individual Membership Contact Update
Use this form to update information for a single contact related to your organization’s membership information.
Please use this form to update your Membership Information.
Required fields are marked with an asterisk*
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Specify updates needed to ensure notices are sent according to your preferred delivery method and schedule.</p>","icon":10492,"iconUrl":"https://sc811.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10492","groups":[10],"key":""},{"id":"381","name":"Facility Operator Authorization of Contract Locator","descriptionHtml":"<p>Please follow all instructions and fill out all required fields in their entirety.</p>","callToAction":"Facility Operator Authorization of Contract Locator","introHtml":"<p>Assign a contract locator for your service area with SC811.</p>","icon":10532,"iconUrl":"https://sc811.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10532","groups":[10],"key":""},{"id":"20","name":"Individual Membership Contact Update","descriptionHtml":"<p>Please use this form to update your Membership Information.</p>","callToAction":"Individual Membership Contact Update","introHtml":"<p>Use this form to update information for a single contact related to your organization’s membership information.</p>","icon":10523,"iconUrl":"https://sc811.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10523","groups":[10],"key":""},{"id":"25","name":"Private Locator or Vendor Change Request","descriptionHtml":"","callToAction":"Private Locator or Vendor Change Request","introHtml":"<p>Private Locators and Vendors can use this request for updates to their company or website information. 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These codes help ensure accurate responsibility for specific locations in the system."}]}]},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":5},"layout":"default","localId":"18e688af-b448-4aa8-be1d-0fb690fac7d5"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":35},"layout":"default","localId":"6edeab9c-d8c4-4d6b-ac9c-d987ac430ee8"}}]},{"version":1,"type":"doc","content":[{"type":"panel","attrs":{"panelType":"info"},"content":[{"type":"paragraph","attrs":{"localId":"af7bad20-3c5e-4556-912b-86f49b0f7d92"},"content":[{"type":"text","text":"The Authorized Representative is the point of contact for making decisions regarding all items for your membership. It is recommened that this person be a director, operations manager, or superintendent in charge or your facility."}]}]},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":15},"layout":"default","localId":"3870b3f0-4b43-4b2b-a818-b2bf96a9bfc6"}},{"type":"layoutSection","content":[{"type":"layoutColumn","attrs":{"width":50},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":213},"layout":"default","localId":"1190dc56-d15b-42c4-8db4-3f4a779bb5ff"}},{"type":"paragraph","content":[]},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":177},"layout":"default","localId":"831a2083-dd0d-4942-902a-561034a82937"}}]},{"type":"layoutColumn","attrs":{"width":50},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":214},"layout":"default","localId":"1b2e4d56-d188-4e81-854b-c2fe67bca37f"}},{"type":"paragraph","content":[]},{"type":"paragraph","content":[]}]}]}]},{"version":1,"type":"doc","content":[{"type":"panel","attrs":{"panelType":"info"},"content":[{"type":"paragraph","attrs":{"localId":"544b65aa-425d-4956-b6f9-93228e15fb99"},"content":[{"type":"text","text":"The Alternate Representative acts as a back up to the Authorized Representative and is responsible for making decisions regarding all items for your membership in their absence. It is recommended that this person be assistant director or assistant manager."}]}]},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":29},"layout":"default","localId":"b161c80c-d99a-45d7-ab6b-d4f3260797c8"}},{"type":"layoutSection","content":[{"type":"layoutColumn","attrs":{"width":50},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":211},"layout":"default","localId":"fee56c95-1ea7-4da0-b6d8-a4bbb83b6fd8"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":212},"layout":"default","localId":"360b5793-28e8-4e22-9f70-eb80fbacbc9c"}},{"type":"paragraph","content":[]}]},{"type":"layoutColumn","attrs":{"width":50},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":132},"layout":"default","localId":"8c97862b-0468-47cd-8fbb-b4dfb167244e"}},{"type":"paragraph","content":[]}]}]}]},{"version":1,"type":"doc","content":[{"type":"panel","attrs":{"panelType":"info"},"content":[{"type":"paragraph","attrs":{"localId":"a93216f5-e5dd-49ad-8bc5-19b6c07462b7"},"content":[{"type":"text","text":"Our billing department will use this information to ensure on-time payments to SC811."}]}]},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":40},"layout":"default","localId":"0a03fb02-b52e-4589-adaa-0290446782e4"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":41},"layout":"default","localId":"dd2e41e2-a88b-424a-8ee0-9619f26f6a55"}},{"type":"layoutSection","content":[{"type":"layoutColumn","attrs":{"width":50},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":162},"layout":"default","localId":"a6222bf2-2782-41e5-b9c2-5b20dcb81b68"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":210},"layout":"default","localId":"535eb329-1150-48ed-bf29-80c44119aa9a"}},{"type":"paragraph","content":[]}]},{"type":"layoutColumn","attrs":{"width":50},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":159},"layout":"default","localId":"e464febe-4f05-434e-b3d1-a44f69aef284"}},{"type":"paragraph","content":[]}]}]},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":45},"layout":"default","localId":"88c40993-af97-4be8-be82-c1e8de97c91f"}}]},{"version":1,"type":"doc","content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":49},"layout":"default","localId":"957bdb56-46c3-4edd-b8f7-c4c518b61db4"}}]},{"version":1,"type":"doc","content":[{"type":"panel","attrs":{"panelType":"info"},"content":[{"type":"paragraph","attrs":{"localId":"77caf471-b127-4d99-a43b-c16c3cf4b368"},"content":[{"type":"text","text":"This person is a point of contact in case of damage to your facility. 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