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Help Center
  1. Help Center
  2. SC811 Member Help Desk Hub

SC811 Member Help Desk Hub

Welcome to South Carolina 811's Membership and Support Help Desk Hub! Find all the resources and assistance you need right here.

Existing Members
Add Approved Excavator to Suppression Feature

This request type is used to add Approved Excavators to the suppression feature. Approved Excavators have the ability to suppress Service Area(s) when working on their own facilities or on behalf of a Member Operator.

Required fields are marked with an asterisk*
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If your company does not currently have an agreement, one will need to be completed and signed by Authorized Representatives from the Excavator and Member Operator’s organization for the use of the feature. This agreement is sent separately via DocuSign. ","marks":[{"type":"strong"}]},{"type":"text","text":"Filling out the request below request is still required.","marks":[{"type":"em"},{"type":"strong"},{"type":"textColor","attrs":{"color":"#ff5630"}},{"type":"underline"}]}]}]}]},{"version":1,"type":"doc","content":[{"type":"heading","attrs":{"level":3,"localId":"9ff7319a-a57e-42c8-9133-afd479018f38"},"content":[{"type":"text","text":"Please fill out your information below."}]},{"type":"paragraph","content":[]},{"type":"layoutSection","content":[{"type":"layoutColumn","attrs":{"width":50},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":17},"layout":"default","localId":"9a05170e-d36e-4897-87c7-37c166900316"}},{"type":"paragraph","content":[]}]},{"type":"layoutColumn","attrs":{"width":50},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":20},"layout":"default","localId":"a2f7c273-bf3b-42a5-b846-c79dad08f1d4"}},{"type":"paragraph","content":[]}]}]},{"type":"layoutSection","content":[{"type":"layoutColumn","attrs":{"width":50},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":22},"layout":"default","localId":"be7d4f76-6d5e-4c73-b997-839f46b6c043"}},{"type":"paragraph","content":[]}]},{"type":"layoutColumn","attrs":{"width":50},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":25},"layout":"default","localId":"f5b03b41-93e3-4e77-b355-8f028b9307b7"}},{"type":"paragraph","content":[]}]}]},{"type":"paragraph","content":[]}]},{"version":1,"type":"doc","content":[{"type":"panel","attrs":{"panelType":"info"},"content":[{"type":"paragraph","attrs":{"localId":"ec409c4e-ba66-4623-a6e5-e0f4ff045049"},"content":[{"type":"text","text":"The member code(s) that are listed below are the service area codes the approved excavator is able to suppress when processing locate notices. 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