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Welcome to South Carolina 811's Membership and Support Help Desk Hub! Find all the resources and assistance you need right here.
Existing Members
Delivery Rule Transmission of Locate Notice Changes
Use this to request changes to the delivery rules for the transmission of locate notices. Specify updates needed to ensure notices are sent according to your preferred delivery method and schedule.
Required fields are marked with an asterisk*
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These codes help ensure responsibility for specific locations in the system.","marks":[{"type":"strong"}]}]}]},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":6},"layout":"default","localId":"7a26d0bb-17cd-404b-94b3-3c39e96557f6"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":7},"layout":"default","localId":"2f55461f-26ea-4b33-9255-890e562f86b1"}},{"type":"panel","attrs":{"panelType":"note"},"content":[{"type":"paragraph","attrs":{"localId":"6afe339f-9644-4e62-8b31-486762819b59"},"content":[{"type":"text","text":"Clarfication on Use of Contract Locators","marks":[{"type":"strong"},{"type":"underline"}]},{"type":"hardBreak"},{"type":"text","text":"Does your organization currenlty use a contract locator? This refers to using an outside company hired to locate underground facilities. Understanding whether you utiliize these services helps us understand your needs for this request.","marks":[{"type":"strong"}]},{"type":"hardBreak"}]}]},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":65},"layout":"default","localId":"7453e1cd-0316-4159-a497-c87178ab1546"}}]},{"version":1,"type":"doc","content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":8},"layout":"default","localId":"801b6eaf-a4cf-4352-ae7c-77499db36257"}}]},{"version":1,"type":"doc","content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":10},"layout":"default","localId":"0fe2838f-3004-40bb-b365-1281252b3cd7"}}]},{"version":1,"type":"doc","content":[{"type":"panel","attrs":{"panelType":"info"},"content":[{"type":"paragraph","attrs":{"localId":"470f28f0-bc97-41da-ab00-18eec66316b2"},"content":[{"type":"text","text":"Locate notices sent during your organization’s designated business hours in the system and will follow standard procedures. This can be an Email Address, Web Service URL, or Phone Number. If the delivery destination is a phone number, the locate notices will be sent automated voice call or SMS.","marks":[{"type":"strong"}]}]}]},{"type":"paragraph","content":[]},{"type":"layoutSection","content":[{"type":"layoutColumn","attrs":{"width":50},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":12},"layout":"default","localId":"f56a0a7d-ffd0-4381-b32a-1034d672f04b"}}]},{"type":"layoutColumn","attrs":{"width":50},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":13},"layout":"default","localId":"369f7ed0-db6f-4185-84e5-dcad8df5083a"}}]}]},{"type":"panel","attrs":{"panelType":"warning"},"content":[{"type":"paragraph","attrs":{"localId":"03c09979-e6e4-4c1d-80ee-00bbfa3bb8de"},"content":[{"type":"text","text":"If your locate notice fails to be delivered to the preferred device, SC811 will attempt to contact your Authorized Representative.","marks":[{"type":"strong"}]}]}]}]},{"version":1,"type":"doc","content":[{"type":"panel","attrs":{"panelType":"info"},"content":[{"type":"paragraph","attrs":{"localId":"ff64d74d-6896-4987-8ad0-bd277a626ed8"},"content":[{"type":"text","text":"‘"},{"type":"text","text":"After Hours","marks":[{"type":"em"},{"type":"strong"}]},{"type":"text","text":"’ are emergency notices sent to a designated destination of your choice outside of normal business hours. After hours locate notices, are reserved for emergencies.","marks":[{"type":"strong"}]}]}]},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":15},"layout":"default","localId":"73296a32-2a04-4636-a2f3-aad3df6bbeea"}}]},{"version":1,"type":"doc","content":[{"type":"paragraph","content":[]},{"type":"layoutSection","content":[{"type":"layoutColumn","attrs":{"width":50},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":17},"layout":"default","localId":"643c5b46-70ab-4021-b219-2091ebcb3dfd"}}]},{"type":"layoutColumn","attrs":{"width":50},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":18},"layout":"default","localId":"f2d6bb96-3e43-4397-b872-813d17f37333"}}]}]},{"type":"panel","attrs":{"panelType":"warning"},"content":[{"type":"paragraph","attrs":{"localId":"4532ee29-d2b6-43b4-bd8b-0e9fa02ac236"},"content":[{"type":"text","text":"If your locate notice fails to be delivered to the preferred device, SC811 will attempt to contact your Authorized Representative.","marks":[{"type":"strong"}]}]}]}]},{"version":1,"type":"doc","content":[{"type":"panel","attrs":{"panelType":"note"},"content":[{"type":"paragraph","attrs":{"localId":"84b98799-46a3-4297-a6ae-3ea0b4e800ec"},"content":[{"type":"text","text":"IMPORTANT: ","marks":[{"type":"em"},{"type":"strong"},{"type":"textColor","attrs":{"color":"#ff5630"}}]},{"type":"text","text":" "},{"type":"text","text":"For phone delivery of after hours locate notices, it is required that the call is answered by a person, not an automated system. The recipient must be aware of the call and the times they may receive it. Manual verification is necessary to confirm the receipt of the locate notice. SC811 will attempt to verify receipt a total of 3 times.","marks":[{"type":"strong"}]}]}]},{"type":"paragraph","content":[]},{"type":"layoutSection","content":[{"type":"layoutColumn","attrs":{"width":50},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":85},"layout":"default","localId":"d5fc706b-7886-45bf-a141-a246de181381"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":90},"layout":"default","localId":"e2a1ca01-b3b0-4798-b4b9-46c968fdc70f"}}]},{"type":"layoutColumn","attrs":{"width":50},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":86},"layout":"default","localId":"825f9bc3-d96a-4b52-b1c5-8bc0836fbd03"}},{"type":"paragraph","content":[]}]}]},{"type":"panel","attrs":{"panelType":"warning"},"content":[{"type":"paragraph","attrs":{"localId":"7a56c47a-ec00-4fc6-9917-083e2fb6b8c5"},"content":[{"type":"text","text":"If after hours locate notices fail to be delivered to the phone number provided, SC811 will attempt to contact your Authorized Representative.","marks":[{"type":"strong"}]}]}]}]},{"version":1,"type":"doc","content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":23},"layout":"default","localId":"1247d3f1-3441-4a2c-bf55-683ba55c9d36"}}]},{"version":1,"type":"doc","content":[{"type":"panel","attrs":{"panelType":"info"},"content":[{"type":"paragraph","attrs":{"localId":"b05643ba-f584-4e12-a029-8587ae7dcbec"},"content":[{"type":"text","text":"Locate notices sent during your organization’s designated business hours in the system and will follow standard procedures. 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