{"xsrfToken":"a5884bbf43a2fde8adf5e0c059c2435758daaa1e_lout","branding":{"id":"5","key":"ehdh","name":"Excavator Help Desk Hub","portalBaseUrl":"/servicedesk/customer/portal/5","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/5/6","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#9ea832","headerLinkHoverBGColor":"#9ea832","headerBadgeColor":"#9ea832"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/8740e891-ad50-43a2-9f86-6c4cebe0a8f6/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI2YTExYjMzYS1jOTU3LTRjMDAtODFjOC04NzE2ZGRhYWIyZWIiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjg3NDBlODkxLWFkNTAtNDNhMi05Zjg2LTZjNGNlYmUwYThmNiI6WyJyZWFkIl19LCJleHAiOjE3NDU4MDYyNDgsIm5iZiI6MTc0NTgwNTY0OH0.3aGxY0lfVK2shdCUnwk9HZbYph5QA0wj_JaIcU3tA2g&client=6a11b33a-c957-4c00-81c8-8716ddaab2eb&mode=fit","logoId":"8740e891-ad50-43a2-9f86-6c4cebe0a8f6","isLogoAvailable":true,"helpCenterTitle":"Welcome to the SC811 Help Center","sharedPortalName":"Help Center","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"en-US":{"helpCenterTitle":"Welcome to the SC811 Help Center","sharedPortalName":"Help Center","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#619555","helpCenterTitleColor":"#f7f7f7","bannerMediaApiUrl":"https://api.media.atlassian.com/file/7eb30f42-7fbc-42f4-a719-534b201ed2e4/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI2YTExYjMzYS1jOTU3LTRjMDAtODFjOC04NzE2ZGRhYWIyZWIiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjdlYjMwZjQyLTdmYmMtNDJmNC1hNzE5LTUzNGIyMDFlZDJlNCI6WyJyZWFkIl19LCJleHAiOjE3NDU4MDYyNDgsIm5iZiI6MTc0NTgwNTY0OH0.ximrfr4J8wI1SDUJV5Ule-F_fdGXd2BXuCtLE1IjbAE&client=6a11b33a-c957-4c00-81c8-8716ddaab2eb&height=300&mode=fit","bannerMediaApiFileId":"7eb30f42-7fbc-42f4-a719-534b201ed2e4","useDefaultBanner":false,"isBannerAvailable":true,"hasTopBarBeenSplit":false},"portal":{"id":"5","key":"ehdh","projectId":10070,"serviceDeskId":5,"name":"Excavator Help Desk Hub","description":"<p>Welcome to South Carolina 811's Excavator Help Desk Hub! Find all the resources and assistance you need right here.</p>","portalBaseUrl":"/servicedesk/customer/portal/5","reqTypes":[{"id":"49","name":"Ask a Question","descriptionHtml":"","callToAction":"Ask a Question","introHtml":"<p>Have a question other than the request forms offered? Submit here so we can assist you!</p>","icon":10480,"iconUrl":"https://sc811.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10480","groups":[9],"key":""},{"id":"35","name":"Coursettra Assistance","descriptionHtml":"","callToAction":"Coursettra Assistance","introHtml":"<p>Use this request type for Coursettra inquiries. Whether you need help with account access, course registration issues, or other support, let us know what assistance you need. Please be as specific as possible when submitting your request.</p>","icon":10511,"iconUrl":"https://sc811.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10511","groups":[9],"key":""},{"id":"50","name":"Escalate a Ticket","descriptionHtml":"<p>This request type is used when an issue requires management's attention or involves ongoing unresolved issues with a locate notice. Escalation is not intended for single or minor issues that can be addressed through standard processes. Please include as much detail as possible to assist with resolving the issue efficiently.</p>\n<p>Important Note: This does not replace any secondary actions required to be processed through Exactix.</p>","callToAction":"Escalate a Ticket","introHtml":"<p>This request type is used when an issue requires management's attention or involves ongoing unresolved issues with a locate notice. Escalation is not intended for single or minor issues that can be addressed through standard processes. Please include as much detail as possible to assist with resolving the issue efficiently.</p>\n<p>Important Note: This does not replace any secondary actions required to be processed through Exactix.</p>","icon":10512,"iconUrl":"https://sc811.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10512","groups":[9],"key":""},{"id":"34","name":"Exactix Assistance","descriptionHtml":"","callToAction":"Exactix Assistance","introHtml":"<p>Use this request type for Exactix inquiries. Whether you need assistance with account access, configuration issues, or other support, please let us know. Be as specific as possible when submitting your request.</p>","icon":10469,"iconUrl":"https://sc811.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10469","groups":[9],"key":""},{"id":"43","name":"Quality Assurance Assistance","descriptionHtml":"","callToAction":"Quality Assurance Assistance","introHtml":"<p>Use this request type for Quality Assurance inquiries. Whether you need assistance viewing your Quality Assurance score, questions on a score, or understanding scoring criteria, let us know how we can help.</p>","icon":10498,"iconUrl":"https://sc811.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10498","groups":[9],"key":""},{"id":"23","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"<p>Request received from your email support channel.</p>","icon":10527,"iconUrl":"https://sc811.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10527","groups":[],"key":""}],"reqGroups":[{"id":9,"name":"General"}],"orderMapping":{"9":[50,49,43,35,34]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"4128188f-d887-3328-b9b6-393c846aeb97","appLinkName":"","appLinkUrl":"","spaceKey":"EHDH","spaceName":"Excavator Help Desk Hub","spaceUrl":"","isServer":false},"labels":[],"projectKey":"EHDH","serviceDeskId":5,"kbLinkDomainURLs":["https://sc811.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":5,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"EHDH","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI2YTExYjMzYS1jOTU3LTRjMDAtODFjOC04NzE2ZGRhYWIyZWIiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0xMDA3MCI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NDU4MDY4NDgsIm5iZiI6MTc0NTgwNTY0OH0.vTsUOsPqx4AqE12aIEZ9NT7KwELk5kk8pi5pQh4s-44","targetCollection":"upload-project-10070","endpointUrl":"https://api.media.atlassian.com","clientId":"6a11b33a-c957-4c00-81c8-8716ddaab2eb","tokenDurationInMins":20},"categories":{"categoriesSupported":true,"categories":[]}},"sharedPortal":{"name":"Help Center","description":"<p>Welcome to the help center - we're here to help! Raise a request from the options provided.</p>","kbs":{"kbEnabled":true,"appLinkUrl":"https://sc811.atlassian.net/wiki","kbLinkDomainURLs":["https://sc811.atlassian.net"]}},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}