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Help Center

Welcome to the SC811 Help Center

Portals

  • SC811 Member Help Desk Hub

    Welcome to South Carolina 811's Membership and Support Help Desk Hub! Find all the resources and assistance you need right here.

  • SC811 Excavator Help Desk Hub

    Welcome to South Carolina 811's Excavator Help Desk Hub! Find all the resources and assistance you need right here.

Suggested forms

  • Individual Membership Contact Update in SC811 Member Help Desk Hub

    Use this form to update information for a single contact related to your organization’s membership information.

  • Escalate a Ticket in SC811 Excavator Help Desk Hub

    This request type is used when an issue requires management's attention or involves ongoing unresolved issues with a locate notice. Escalation is not intended for single or minor issues that can be addressed through standard processes. Please include as much detail as possible to assist with resolving the issue efficiently.

    Important Note: This does not replace any secondary actions required to be processed through Exactix.

  • Ask a question in SC811 Member Help Desk Hub

    Have a question? Submit it here.

  • Delivery Rule Transmission of Locate Notice Changes in SC811 Member Help Desk Hub

    Use this to request changes to the delivery rules for the transmission of locate notices. Specify updates needed to ensure notices are sent according to your preferred delivery method and schedule.

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