Help Center

Welcome to the SC811 Help Center

Portals

  1. SC811 Member Help Desk Hub

    Welcome to South Carolina 811's Membership and Support Help Desk Hub! Find all the resources and assistance you need right here.

  2. SC811 Excavator Help Desk Hub

    Welcome to South Carolina 811's Excavator Help Desk Hub! Find all the resources and assistance you need right here.

  3. SC811 Board and Committees

    This Service Desk is dedicated to requests explicitly related to the South Carolina 811 Board and Committees. This site is not intended for individuals outside of the SC811 Board and Committees. If your request is unrelated to this group, you can click one of Help Desk Hub options at the top to find the appropriate South Carolina 811 Service Desk for your needs.

Suggested forms

  • Escalate a Ticket in SC811 Excavator Help Desk Hub

    This request type is used when an issue requires management's attention or involves ongoing unresolved issues with a locate notice. Escalation is not intended for single or minor issues that can be addressed through standard processes. Please include as much detail as possible to assist with resolving the issue efficiently.

    Important Note: This does not replace any secondary actions required to be processed through Exactix.

  • Ask a question in SC811 Member Help Desk Hub

    Have a question? Submit it here.

  • Membership Contact Information Change for Application in SC811 Member Help Desk Hub

    Use this request type to update your application's contact information. Specify the aspects that need changes to keep records current and accurate.

  • Request to Modify Service Areas in Exactix in SC811 Member Help Desk Hub

    Use this request type to request training on modifying services area and updating mapping registrations in Exactix. This ensures your information is up-to-date and accurate. Modifying service areas refers to changing, adjusting, or expanding the geographical locations of the underground infrastructure via Exactix.

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